Terms and Conditions
The terms and conditions relate only to a consumer of our products. Regarding trade customers they’re subjected to our trade terms and conditions which can be accessed by contacting OUR COMPANY via Ebay messaging.
You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The purchase of any of our products is subject to the acceptance of our Terms and Conditions set out below.
1.1 These Terms and conditions apply to all orders placed online. By placing an order with OUR COMPANY you are accepting to abide by these conditions. Please read them carefully and contact our Customer Service team via Ebay messages if you have any questions.
1.2 If you do not wish to comply with these terms and conditions, then you should not place an order and enter into a contract with OUR COMPANY.
1.3 Please note that these terms and conditions do not affect your statutory rights.
2.1 Our site is only intended for use by people resident in the United Kingdom (mainland only) and we do not accept orders from individual’s resident elsewhere.
- Orders and Contracts
3.1 By placing an order through our site, you warrant that:
3.1.1 You are legally capable of entering into binding contracts; and
3.1.2 You are at least 18 years old; and
3.1.3 You are resident in the United Kingdom; and
3.1.4 You are accessing our site from the United Kingdom.
3.1.5 All orders are subject to acceptance. All details supplied to OUR COMPANY must be true and accurate.
3.1.6 If there are any problems with your order we aim to contact you as soon as we can.
3.1.7 All Images displayed are indications of the product; some items may have small variations in ticking and colour, usually because of varied screen resolutions.
3.1.8 If you have difficulty placing an order, please contact our customer service team who will assist you.
3.2.1 In the event that any product is displayed with an inaccurate price we have the right to withdraw and cancel the order prior to a contract being made (please see section 3 for order contract information).
3.2.2 Any errors that have been made in the description of our products will be rectified as soon as possible.
- Price and Payment
4.1 Prices displayed on our ebay store are inclusive of VAT.
4.2 For customers residing off-shore and exempt from paying VAT, please note that we do NOT offer VAT returns or VAT refunds in any case.
4.3 The total price payable, for all items ordered will be debited, from the account provided, at the time that the order is placed, once a contract has been made (see section 3 for order contract information).
4.4 We can only accept payments from U.K registered accounts.
4.5 We accept most major credit/debit cards and payments made through PayPal.
4.6 All billing information given must match those held by the bank that issues the card that you are paying with. Failure to supply the correct information may lead to a delay or cancellation of your order. Your order will only be processed once the payment has been authorised.
- Goods Availability
5.1 All products and services are subject to availability and may be withdrawn at any time.
5.2 Any goods that we are unable to supply will be refunded in full or the monies can be used for an alternative product.
5.3 Any items that are not in stock have a lead time. We as a manufacturer and seller aim to supply the goods as soon as possible; however, this is not always possible. Where there are delays, we aim to notify you as soon as we are informed.
- Made to measure items
6.1 These are goods that are not stock items and are made to your specific requirements, e.g. special sizes or items that are made to non standard specifications. It is important that you are happy with the items that you are purchasing as they are non returnable and non refundable (unless they are faulty).
6.2 Once the items have been made and/or dispatched from us you will then be unable to cancel this order and will not be entitled to any refund (unless the product has a manufacturing fault or was not as described).
7.1 Deliveries - All deliveries will take place 3 to 5 working days, with a one-man service, to the ground floor of the property. The delivery is to the front door of the property, unless otherwise confirmed by OUR COMPANY in writing.
7.1.2 Please check over your items to ensure that they look to be intact before signing for them. This includes checking all the parts.
7.1.3 Notifications of claims - If your goods are damaged when you receive the item please contact customer services within 24 hours who will be happy to rectify this problem as soon as possible.
7.1.4 Shortages - It is your responsibility to sign for the correct number of packages shown on the delivery sheet, please note any shortages and contact Customer Services within 24 hours. Incorrect items - Please refuse any incorrect items and mark the delivery sheet as incorrect items. Please contact Customer Services within 24 hours.
7.1.5 Parts – Please check all parts of the order for any deficiency in quantity or damage before assembling or arranging an assembly service. We will not be responsible for any re-visit charges or wasted hours of the assembly service.
7.1.6 We offer standard, weekday, delivery on all orders. Except any locations listed on our delivery policy or otherwise stated on the listing. We do not deliver to regions outside of UK. Deliveries to the extra-chargeable postcodes will take up to 15 working days.
7.1.7 Please ensure that your property is directly accessible to a vehicle. If there is no direct access for our delivery drivers, or the access is restricted for parking, the delivery may not be made and you will be responsible for the associated carriage charges.
7.1.8 OUR COMPANY cannot cover any losses arising from incomplete or damaged deliveries.
7.1.9 Orders may be split and delivered on different days or times due to the nature of the product and its supplies.
7.2 Deliveries - Days and Time
7.2.1 We use a carrier service for our National deliveries. Whilst they aim to deliver between the specified times, on the selected delivery date, we cannot guarantee this. OUR COMPANY are unable to cover any loss of earnings etc. for these occasions but will do our best to get your goods to you as soon as possible.
7.2.2 All of the items are delivered by one man (unless a two-man service has been specified and paid for when required), to the first accessible ground floor door of the premises. The driver will not take items up steps to get to this door and are not insured to take any items into your property. If the driver agrees to help take the items inside it is solely at their discretion and at your own risk.
On the occasions when a two-man delivery service has been arranged with you before the dispatch of the order, the driver will deliver to the room of your choice.
7.2.3 With larger items the driver may require some assistance to offload the items.
7.2.4 Please note the driver may call before turning up for delivery, but this cannot be guaranteed. However, you will be notified by the carrier service at least 24 hours prior to delivery.
7.2.5 Saturday deliveries are available occasionally without any time slots. We do not deliver on Sundays and Bank Holidays.
- Failed delivery attempt
8.1 PLEASE DO NOT DISPOSE OF YOUR EXISTING ITEMS UNTIL YOU HAVE RECEIVED YOUR ORDER FROM US.
There are rare occasions where we may be unable to make the delivery to you on the agreed date, as such we do not advise that you dispose of any of the items that you are replacing until you have received and checked your items from us.
8.2 Although at OUR COMPANY we always strive to deliver within the agreed dates and times, we do occasionally come up against problems that can make this impossible. If we are unable to make the delivery on the selected date, we will contact you as soon as we can to advise you and make alternative arrangements. Please be aware that, where we use a carrier, we are not always able to control the delivery process and must rely on the information that we are given. Please be patient with us and we will do our very best to assist you.
8.3 If you have supplied incorrect delivery details we will do our best to get your items to you as soon as possible (once we have the correct information). However there will be a charge for this (see section 9).
8.4 Please note that we cannot be held responsible for any losses arising from a late or failed delivery.
- Deliveries to be amended:
9.1 Amendments to date/addresses before the item has been dispatched from us - Free
10.1 We recommend that there is a responsible adult to take delivery of any goods and to sign for these goods on delivery. If you require the goods to be left without a signature, OUR COMPANY will not be held responsible for any theft or weather damage of your goods. The goods will be left at your own risk and will only be left if there is a signed and dated note, with the customer’s permission, for the driver to take. We do not recommend that your goods are left outside, due to threat of weather damage or theft.
10.2 Once delivery has been made it is the customers responsibility to take reasonable care of the items.
- Faulty items
11.1 If your item develops a fault we will deal with your complaint in accordance with your rights under the Sales of Goods Act 1979. We require images of the fault in order to assist you.
11.2. Our products are fit for purpose, which means that from the date of delivery the following is applicable. If you think that your product has a manufacturing fault, please contact us as soon as possible and send images of the fault. We will judge from the images and if we find that the product has a manufacturer's fault, we will send you replacement parts or a replacement product. If the manufacturing fault cannot be seen on the images or cannot be proven with images due to its nature, you should return the product to us at your cost. We will examine it and if we find it to be faulty, we will send you replacement parts or a replacement product. We will also refund you for the return shipping costs. If we find that the product is not faulty, it is your responsibility to collect it back.
12.1 Please check over your goods on delivery to ensure that the packing is intact and all items appear to be in good condition before you sign for them. If you find that your goods are damaged after you have taken delivery please contact our customer service team.
12.2 We ask that you inspect your goods upon delivery and prior to them being transported anywhere else.
12.3 If you ordered the wrong product, decided that you don't want the product any longer, or are not satisfied with your product for any reason (excluding manufacturing faults and not as described products) and report this, in writing, within 15 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. You must ensure that the goods are returned in their original packaging or similar packaging, unused and undamaged, and it is your responsibility to return the product to us and to cover any associated costs of return (please include your reference number and name on any returns). We must receive the product back within 15 days after you have informed us of your intention to return it. If these conditions are not met, we are not responsible for the return request. This policy does not affect your legal rights. If these requirements are not followed, a refund will not be authorised. If we issue a refund for a product which is not wanted by you any more, the refund will be for the product price, not for the shipping charges. IN GENERAL 3.95 WILL BE DECUCTED FROM YOUR REFUND, AND YOU AGREE TO THIS BEFORE BUYING THIS PRODUCT FROM US. Just because its free delivery it doesn’t mean that we don’t pay the courier to send the item to you. Please understand
12.4 It is your responsibility to make sure that the product (including all boxes with parts, if applicable) will fit all stairs, passages, doors, etc. until it reaches the room where you will keep it. Also make sure there will be enough space for the (assembled) product to fit in that room. Check the dimensions on the product pages for more information. If the product doesn't fit, we are not responsible for any return requests and claims.
12.5 Prior to returning any goods you must inform Customer Services (within 15 days of delivery). If you inform us after 15 days have passed since delivery, we are not responsible for the return request.
12.6 Our warehouse is open for returns Monday - Friday 08:00 – 16:30, please note that no deliveries into OUR COMPANY can be accepted at any other time. OUR COMPANY cannot be held responsible for failed deliveries made outside of this time or losses/damage made by your carrier.
12.7 Once we have received the goods we will inform you and arrange for a refund or exchange.
Please note: refunds may take up to 3 working days to process.
12.8 Should you wish to cancel your order or return your goods due to a manufacturing fault, once the fault has been confirmed, we will be happy to carry the associated carriage costs and make the necessary arrangements.
12.9 For Return Address, please contact us via the Ebay messaging system, prior to arranging the return of the products. We will then issue the most appropriate address.
12.10 Refund will only be issued once the product is received at our warehouse in its original condition and packaging.
12.11 Orders cancelled after OUR COMPANY has processed/dispatched the product, will be considered as a return.